GOOD PRACTICE

Izmir
  • Smart governance

Izmir City’s Digital Square – ‘’BizIzmir’’

The main objective is to empower Izmir residents by facilitating their direct participation in decision-making processes and to establish a culture of democracy within the city.

OBJETIVES

The Bizİzmir project aims to foster a transparent, pluralistic, and participatory municipalism approach. Its main objective is to empower Izmir residents by facilitating their direct participation in decision-making processes and establishing a culture of democracy within the city. The project achieves this through the development of the BizIzmir website and mobile app, which serve as a centralized and interoperable platform to access information on municipal services, provide feedback and participate in citizen-driven initiatives.

DESCRIPTION OF ACTIONS CARRIED OUT

In accordance with the established objectives, the following features and modules have been developed and integrated into the platform. These are fully accessible from both web browsers and the mobile application. Bizİzmir is a platform that offers information transparency services, access to municipal services, electronic transactions, social support, social support, citizen participation, emergency information, smart parking, transportation guide, veterinary appointments, accessibility, local information, and personalized notifications. It aims to empower Izmir residents and improve the quality of life in the city.

KEY SUCCESS FACTORS

The total numbers of downloads of the app are as follows:
• Android: Total number of installations at any given time 181,000, and average number of weekly downloads of the app 60.
• iOS: Total number of installs at any given time: 46,200, and average number of weekly downloads of the app 227.

MAIN RESULTS ACHIEVED

Bizİzmir has been facilitating the daily lives of thousands of Izmir citizens every day with the services it offers. In parallel, it has made it possible to reach more citizens and has contributed to increasing citizen awareness of the Municipality’s actions and projects. And in turn, this digital tool has been especially beneficial for Izmir Municipality in data collection and policy adaptation, as it aims to develop local government accountability, encourage digital citizen participation to provide a more adequate public service and promote a democratic culture.