GOOD PRACTICE

OBJECTIVES

Development and implementation of an automatic vehicle access control system for areas with special traffic conditions in order to regulate and control pedestrian preference zones and thus facilitate coexistence in these areas with the mobility needs of different groups (residents, shopkeepers, hoteliers, etc.).

The first area to be integrated into the new control system was the Old Quarter, and other pedestrian areas of the city will gradually be incorporated.

DESCRIPTION OF ACTIONS CARRIED OUT

• Definition of entry conditions and authorised profiles.
• Identification of the specific needs of Bilbao City Council and the different economic activities affected.
• Development of a Control Centre for the correct management, operation and compliance with access conditions.
• Definition of integrations with municipal and extra-municipal information systems.
• Development of a municipal mobile application so that users can manage their authorisations.
• Installation of 30 Control Points in the Old Town area.
• Development of tests in the 3 municipal environments and coordination with the Municipal Police in order to define the applicable sanctioning process.

KEY SUCCESS FACTORS

• Provision of a Citizen Service Office to provide information, both in person and by telephone, on the conditions of access to the Old Town site.
• Use of different communication strategies (information through municipal channels, information leaflets, etc.) to inform citizens about the implementation of the access control system.
• Clear definition of objectives and scope from the beginning of the project.
• Involvement of the different municipal agents: BilbaoTIK, Public Safety and Economy and Finance.

MAIN RESULTS ACHIEVED

• Promotion of sustainable mobility.
• Reducing the level of vehicles circulating in the Old Town, reducing greenhouse gases and the noise generated by them.
• The reduction in traffic has contributed to an increased sense of security among the elderly and increased local economic activity.
• The automation of registration processes has made it possible to speed up procedures for citizens with mobility needs.
• The automation of control processes has reduced fraud generated by unauthorised access to priority areas.