GOOD PRACTICE

OBJECTIVES

Transformation of Bilbao City Council and the Municipal Public Companies into Data-Driven Organisations.

DESCRIPTION OF ACTIONS CARRIED OUT

• Drawing up of a “Bilbao data manifesto”, in which the principles of the use of municipal data are set out
• Definition of the municipal data governance model
• Design of the necessary architecture in the medium term
• Benchmarking of tools that facilitate the work of municipal technicians for the preparation and availability of data.
• Definition of the operational model of data governance.
• Implementation of one of the benchmarking tools.
• Implementation of use cases to promote the use of data in daily municipal operations.

KEY SUCCESS FACTORS

• Definition of the data governance strategy and models.
• Definition of roles and the process of adopting them.
• Definition of the logical architecture, definition of phases and study and choice of tools.
• Identification of key users within the organisation.
• Creation of use cases.
• Communication and dissemination tasks.

MAIN RESULTS ACHIEVED

• Establishment of policies and references for the use of municipal data sources. Definition of methodology and procedures.
• Involvement of the different municipal areas (data owners/data stewards).
• Development and implementation of operational control dashboards in the areas.
• Carrying out the first advanced data analyses
• First steps in the development of data literacy, involvement of the whole organisation in data governance.